I'm updating the alarm codes, and have decided to make individual codes for each person. For better security and accountability, it's nice to know who's coming and going. So anyway, I'm going to make your time clock code the same as your alarm code. It's important that you don't tell other people your code, because in the unlikely case that something should happen, one person could use a different person's code, and implicate someone in some unjust criminal activity, which would cause me to use the debt collector on the wrong person. No, but you understand- it's important to keep things secure.
So if I haven't already talked to you about changing your code, please either tell me in person or shoot me a text with what you want your new code to be.
Thank you.
Secondly, I've heard a few stories lately of baristas being on edge.
a) We all have to work together in this small place, and we all have to be happy and get along and appreciate each other. Please be courteous to other staff.
b) The customers who walk in here have been hard-won. If you are rude or short with someone, it's a potential loss of one customer, but more importantly, people love to tell negative things about businesses. So if someone feels slighted, I promise they will tell a lot of people, which means a lot more people that we may never see. People come in here for great coffee (hopefully). Most people have questions - whether they ask them or not. It's our job to be polite and patient, even in the heat of the moment, and to assist customers as best we can.
Shelly just told me about a customer who bought a Thermos cup and the lid stopped working. This is extremely common. We've had to replace probably 40 lids on these cups. Apparently James and Sam were working on Saturday and told the guy we couldn't do anything about it? That's ridiculous.
Every product we sell, we stand behind. If the product doesn't function properly, we need to take care of it. If you have a question, call me. But I would advise you to replace a broken part from one of our units in the basement, just to get the customer up and running again with whatever item is malfunctioning. Then tell me, and I'll deal with the manufacturer. We have good relationships with manufacturers and they want people to be satisfied with their products. As do I. If it's something you're concerned about or something expensive, call me. If you can't get me, take care of the customer, and take their name and phone number so we can contact them if we need to. We should probably follow up and make sure the fix worked anyway. If it's something I need to work on a repair for, have them leave the grinder (or brewer, if that's the problem) and their name and phone number, and I will get to it asap. It's important that our products stand up to normal use, and people trust us to sell quality products and stand behind them.
So if I haven't already talked to you about changing your code, please either tell me in person or shoot me a text with what you want your new code to be.
Thank you.
Secondly, I've heard a few stories lately of baristas being on edge.
a) We all have to work together in this small place, and we all have to be happy and get along and appreciate each other. Please be courteous to other staff.
b) The customers who walk in here have been hard-won. If you are rude or short with someone, it's a potential loss of one customer, but more importantly, people love to tell negative things about businesses. So if someone feels slighted, I promise they will tell a lot of people, which means a lot more people that we may never see. People come in here for great coffee (hopefully). Most people have questions - whether they ask them or not. It's our job to be polite and patient, even in the heat of the moment, and to assist customers as best we can.
Shelly just told me about a customer who bought a Thermos cup and the lid stopped working. This is extremely common. We've had to replace probably 40 lids on these cups. Apparently James and Sam were working on Saturday and told the guy we couldn't do anything about it? That's ridiculous.
Every product we sell, we stand behind. If the product doesn't function properly, we need to take care of it. If you have a question, call me. But I would advise you to replace a broken part from one of our units in the basement, just to get the customer up and running again with whatever item is malfunctioning. Then tell me, and I'll deal with the manufacturer. We have good relationships with manufacturers and they want people to be satisfied with their products. As do I. If it's something you're concerned about or something expensive, call me. If you can't get me, take care of the customer, and take their name and phone number so we can contact them if we need to. We should probably follow up and make sure the fix worked anyway. If it's something I need to work on a repair for, have them leave the grinder (or brewer, if that's the problem) and their name and phone number, and I will get to it asap. It's important that our products stand up to normal use, and people trust us to sell quality products and stand behind them.